FAQ

FAQ

Q: What does “wenjr” mean?
Wenjr is the nickname for “wenjunior”. “Wen” is my favorite Chinese character with a lot of meanings including civil, culture, elegant, refined etc.

Q: How are the products made?
Our products are custom-made. After you complete your purchase on this site, your order is sent to a third-party company, manufactured, and packaged with great care. All of our products are individually printed and manufactured in the U.S.

Please keep in Mind: Products may differ slightly from online image due to different sizes and computer monitor settings.

Q: Is it safe to purchase online from your website?
Absolutely! All payments on this site are securely handled via Paypal. We do not store any credit card details.

Q: What payment method do you accept?
Currently we accept Paypal and a large number of credit cards, including Visa, MasterCard, American Express, Discover, etc.

Q: What are your shipping methods?
We provide various shipping methods depending on the product type you purchase. You will see more shipping details including prices and shipping days once you check out. We offer live rates so you can choose the cheapest option or the fastest, it’s entirely up to you.

Q: How long will I receive the product?
It depends on the type of the product you order and other factors such as shipping method and destination. Most commonly between 3-7 days.

However the shipping days might vary because of some uncertain factors. If you order a product for a special event, we suggest you to plan your order a bit ahead to make sure you will receive the product on time.

Q: Any care instructions for the apparel?
Machine wash cold. Wash inside out with similar colors using a gentle cycle. Do not bleach. No dry clean. Tumble dry low or hang-dry. Iron inside-out on the lowest setting if necessary.

Q: Could you give more information about the apparel size chart?
Sure. Baby size usually means newborn (up to 7lb) to 24 months old. Toddler size usually means kids aged 2 to 6 years old. Youth size usually means kids aged 4 to16+ years old.

When in doubt, make your purchase based on width and length rather than age. All shirt Widths measured from under the arms while laid flat. All Lengths measured from bottom of shirt to the highest point of the shoulder. However, it’s always safe to go one size bigger.

Q: What is your return policy?
We believe having a detailed and friendly return policy is essential for our customers. We have an independent section to help you understand better of our return policy. For more information, please read here.

Q: What if the package was lost?
If you did provide us the correct shipping address but still didn’t receive the package, we suggest you get in touch with your local post office to try locating the lost order first. Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order.

For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We’ll cover the costs of reprinting and shipping a replacement order for you.

Q: What if I typed a wrong shipping address by accident?
We strongly suggest you to double check your shipping address before you complete the order. If your order was returned because of an undeliverable address, you are responsible for the new shipping charges to have the product reshipped to the updated address.

Q: Do your products deliver to any country?
Currently we only set up to ship to the United States. We might ship to more countries and areas in the future.

Q: How can I contact you?
We would love to hear from you. You can send a message on contact page on this website or send us an email at hello@wenjr.com. For any urgent matters, please place ‘URGENT’ in the title of the email.

Disclaimer: We try our best to make sure the information provided in the FAQ is accurate , but we cannot be held liable for any inconvenience caused by above instructions or using that information. We may change, edit, discontinue or remove any portion of contents on this page at any time and without notice.