FAQ

FAQ

Q: How are the products made?
After you complete your purchase on this site, your order is sent to a third-party company, manufactured, and packaged with great care. All of our products are individually printed and manufactured in the U.S.

Q: Is it safe to purchase online from your website?
Absolutely! All payments on this site are securely handled via Paypal. We do not store any credit card details.

Q: What payment method do you accept?
Currently we accept Paypal and a large number of credit cards, including Visa, MasterCard, American Express, Discover, etc. supported by Paypal.

Q: What are your shipping methods?
We provide various shipping methods depending on the product type you purchase: USPS First Class Mail; FedEx SmartPost; USPS Priority Mail; USPS ParcelSelect; Flat Rate; FedEx Ground; FedEx 2 Day; FedEx Standard Overnight etc.. You will see more shipping details including prices and shipping days once you check out.

Q: How long will I receive the product?
It depends on the type of the product you order and other factors such as shipping method and destination. Some products like posters are generally printed within 1-5 days and immediately mailed out. Meanwhile, some products might take a little longer at the printers, most commonly between 3-7 days.

However the shipping days might vary because of some uncertain factors. If you order a product for a special event, we suggest you to plan your order a bit ahead to make sure you will receive the product on time.

Q: How do I change or cancel my order?  
You may change or cancel your order as long as the order has not been processed.  Please contact us immediately. Since your order is made to order, if the order has been processed, sorry we CANNOT cancel the order.

Q: Do you accept returns?
We stand behind the quality of our productsIf you receive a misprinted, faulty or damaged product, the product will be replaced at no charge. Please contact us no later than 15 days after you received the item. Send us a message along with the invoice at hello@wenjr.com to describe the problem in details. We ask for photo verification of the damaged goods as well.

Since your order is made to order individually, we suggest you to review the product size chart prior to ordering. We usually do not accept returns on items due to sizing errors or remorse, however, we examine every issue on a case-by-case basis  to try our best to help you. Please contact us within 15 days of receiving your purchases and let us know your issue. Please note: Reduced and/or Sale items are final sale and cannot be returned or exchanged.

Q: What if the package was lost?
If you did provide us the correct shipping address but still didn’t receive the package, we suggest you get in touch with your local post office to try locating the lost order first. Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order.

For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We’ll cover the costs of reprinting and shipping a replacement order for you.

Q: Do your products deliver to any country?
Currently we only set up to ship to the United States. We might ship to more countries and areas in the future.

Q: How can I contact you?
We would love to hear from you. You can send a message on contact page on this website or send us an email at hello@wenjr.com. For any urgent matters, please place ‘URGENT’ in the title of the email.

Disclaimer: We try our best to make sure the information provided in the FAQ is accurate , but we cannot be held liable for any inconvenience caused by above instructions or using that information. We may change, edit, discontinue or remove any portion of contents on this page at any time and without notice.