FAQ

FAQ

Q: How are the products made?
Our products are custom-made. After you complete your purchase on this site, your order is sent to a third-party company, manufactured, and packaged with great care. All of our products are individually printed and manufactured.

Please keep in Mind: Products may differ slightly from the online images due to different sizes and computer monitor settings.

Q: Is it safe to purchase online from your website?
Absolutely! All payments on this site are securely handled via Paypal. We do not store any credit card details.

Q: What payment method do you accept?
Currently we accept Paypal and a large number of credit cards, including Visa, MasterCard, American Express, Discover, etc.

Q: Could you give more information about the apparel size chart?
Sure. Baby size usually means 6 months to 24 months old. Toddler size usually means kids aged 2 to 6 years old. Youth size usually means kids aged 4 to 16+ years old. According to the age, usually, XS is for 4-6 years old. S is for 6-8 years old. M is for 10-12 years old. L is for 12-14 years old. XL is for 14-16 years old. Since children grow fast, it might be a good idea to buy a size up.

Considering different apparel makers might have different size charts when in doubt, make your purchase based on width and length rather than age. For more information, please scroll down the product description page of each item to learn more size information on the size chart.

Unisex size is when the same cut of a style is offered in a broader size scale such as s-3xl and can be worn by both men and women. Women will typically buy into the smaller range such as s-L, whereas men will buy s-3xl.

All shirt Widths measured from under the arms while laid flat. All Lengths measured from bottom of shirt to the highest point of the shoulder. However, it’s always safe to go one size bigger.

Q: What is your shipping policy?
We have an independent section to help you understand better of our return policy. For more information, please read here.

Q: What is your return policy?
We have an independent section to help you understand better of our return policy. For more information, please read here.

Q: Do your products deliver to any country?
 Yes! Please keep in mind: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Q: How can I contact you?
You can send a message on contact page on this website or send an email at hello@wenjr.com. For any urgent matters, please place ‘URGENT’ in the title of the email.

Disclaimer: We try our best to make sure the information provided in the FAQ is accurate, but we cannot be held liable for any inconvenience caused by the above instructions or using that information. We may change, edit, discontinue or remove any portion of contents on this page at any time and without notice.