Q: How are the products made?
Our products are custom-made. After you complete your purchase on this site, your order is sent to a third-party company, manufactured, and packaged with great care. All of our products are individually printed and manufactured.

Please keep in Mind: Products may differ slightly from the online images due to different sizes and computer monitor settings.

Q: Is it safe to purchase online from your website?
Absolutely! All payments on this site are securely handled via Paypal. We do not store any credit card details.

Q: What payment method do you accept?
Currently, we accept Paypal and a large number of credit cards, including Visa, MasterCard, American Express, Discover, etc.

Q: Could you give more information about the apparel size chart?
Sure. Baby size usually means 6 months to 24 months old. Toddler size usually means kids aged 2 to 6 years old. Youth size usually means kids aged 4 to 16+ years old. According to the age, usually, XS is for 4-6 years old. S is for 6-8 years old. M is for 10-12 years old. L is for 12-14 years old. XL is for 14-16 years old. Since children grow fast, it might be a good idea to buy a size up.

Considering different apparel makers might have different size charts when in doubt, make your purchase based on width and length rather than age. For more information, please scroll down the product description page of each item to learn more size information on the size chart.

Unisex size is when the same cut of a style is offered in a broader size scale such as s-3xl and can be worn by both men and women. Women will typically buy into the smaller range such as s-L, whereas men will buy s-3xl.

All shirt Widths were measured from under the arms while laid flat. All Lengths are measured from the bottom of the shirt to the highest point of the shoulder. However, it’s always safe to go one size bigger.

Q: How to take care of the apparel?

 Printed apparel is using direct-to-garment (DTG) printing technology to offer more color variety. DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside out. Don’t iron the print.

The printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners or dry-clean the items.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in the water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don’t leave the clothing to soak or lie in a pile while wet. Don’t wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn’t wet embroidery before ironing or use a steam iron.

Q: What is your shipping policy?
We have an independent section to help you understand better of our shipping policy. For more information, please read here.

Q: What is your return policy?
We have an independent section to help you understand better of our return policy. For more information, please read here.

Q: Do your products deliver to any country?
 Unfortunately, because of the complicated factors, we currently only sell to the USA, Canada, and other North American countries. In the future, we might consider selling to more countries.

Q: How can I contact you?
You can send a message on the contact page on this website or send an email to hello@wenjr.com. For any urgent matters, please place ‘URGENT’ in the title of the email.

Disclaimer: We try our best to make sure the information provided in the FAQ is accurate, but we cannot be held liable for any inconvenience caused by the above instructions or for using that information. We may change, edit, discontinue, or remove any portion of the contents on this page at any time and without notice.

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