Shipping Policy

Shipping Policy

All products on this site are made to order. Your order processing times are separate from the shipping times  you see at checkout. The shipping time of your order depends on the type of the product you order and other factors such as shipping method and destination.

Shipping Time

For US orders, mostly, it will take 2-7 business days for production and 1-7 days for shipping. For Canada orders, it will take 5-10 business days after fulfillment. For the rest of the places, it will take a bit longer time after production. You will receive the notification when your order has shipped. 

 Sometimes the shipping might be delayed due to a high volume of orders or postal service problems that are outside of our control. 

Shipping Methods

In order to provide our customers more choices, we provide various shipping methods depending on the product type you purchase. You will see more shipping details including prices and shipping days once you check out. We offer live rates so you can choose the cheapest option or the fastest, it’s entirely up to you.

International Shipping

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

 The Status of Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@wenjr.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to P.O. Boxes. Some carriers might have limitations around shipping to P.O. Boxes. We suggest you use a physical address instead of a P.O. Box address to ensure smooth delivery.

 Return Policy

Fore more details about our return policy, please read here

If you have any further questions, please don’t hesitate to contact us at hello@wenjr.com. Thank you.